RETURN & REFUND POLICY

Returns: Undamaged Items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a return, contact us at support@talaya.co.  If your return is approved, we’ll send you a free return shipping label, as well as instructions on how to prepare and send your package. Returns must be sent to the following address: attn: TALAYA PMB2428, 2028 E Ben White Blvd Ste 240, Austin, TX 78741.  Items sent back to us without first requesting a return will not be accepted. All returned items are subject to a 3% restocking fee.

For questions about returns, please contact us at support@talaya.co.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@talaya.co.

Exchanges

Due to our focus on limited run and limited edition products, we cannot guarantee product availability, and therefore cannot accept exchanges. You must return the item you purchased (if eligible), and make a separate purchase for the new item.  All returns are subject to the full return policy, including process and fees.   

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders, personalized items or certain limited edition tiles), and individual kit elements (such as just the 3M® Command® Picture Hanging Strips). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale or final sale items or gift cards.

Damaged Items

Talaya is not responsible for items damaged in transit and will not provide refunds for such damages.  We will, however, work with you to the extent reasonable to initiate a claim and/or support a claim you initiate with the carrier.  

Please inspect your order immediately upon receipt. If an item appears damaged from transit, please contact us at support@talaya.co within 48 hours of delivery. Documentation is key. In your email, please provide clear photographs of the packaging (inside and out), the shipping label, and the specific damage or defect. This aids in claims with our carrier partners, helping to set things right as quickly as possible.

Talaya is not responsible for items otherwise damaged after leaving our facilities, including but not limited to damage due to wear, abuse, misuse, damage in transit, failure to maintain the Talaya Product or other damage beyond Talaya's control, and Talaya will be the sole judge of product condition and warranty options.  

Manufacturer Defects

Unless otherwise provided by local laws, all Talaya Products are warranted against factory defects in workmanship and materials for a period of one (1) year from the date of purchase. See Limited Warranty for details.